WHAT TO EXPECT WHEN YOU ORDER

We utilize an on-demand fulfillment method. This means our products are only created once you order!

We make them just for you :)

At Nature of Texas, we are all about transparency and creating a smooth experience for our customers. Nature of Texas schedules shipments with the contact details provided at checkout (email, phone number, and delivery address). Always make sure the information provided at checkout is correct to avoid unnecessary delays with your delivery. 

After receiving your order confirmation email, most orders are processed within 2 to 4 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

We begin preparing your order shortly after it is placed. This being so, we cannot guarantee that a change or cancellation can be made once your order is confirmed. This change would include the ship-to address.

Nature of Texas cannot control issues that may cause delays, such as potential delays due to a high volume of orders or postal service problems. Please note that in some cases, your order may arrive in multiple shipments (e.g., items with lead times or on backorder).

Domestic Shipping Rates and Estimates

Shipping charges will be calculated and displayed at checkout based on your ZIP code.

Outside the United States? We are in the process of expanding to international shipping. Please inquire, and we may be able to accommodate your order.

How do I check the status of my order?

When your order has shipped, you will receive an email notification with a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within ten days of receiving your shipping confirmation email, please get in touch with us at info@natureoftexas.store with your name and order number, and we will promptly look into it for you.

Exceptions

We do not deliver to PO boxes, APO/FPO, or US Territories.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item. We will promptly evaluate the issue and make it right.

Pricing and Information Disclaimer

We aim to provide accurate prices, delivery rates, and other information. All prices on our website are in USD and subject to applicable taxes according to state, provincial, and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies, or omissions.

Lost or Stolen Packages

We do not take responsibility for lost/missing packages that show successful delivery to the order address. Please get in touch with the shipping company to file a lost or stolen item claim. If we can assist, do not hesitate to email us at info@natureoftexas.store.